Refund & Return Policy

Refund and Returns Policy

1. Our Commitment
We want you to be completely satisfied with your Barrels and Basket order. If something is not right, we are here to help.

This policy outlines your rights and our responsibilities when it comes to refunds and returns.

2. General Returns
Due to the nature of food products, we cannot accept returns on grocery items once they have been delivered, unless they are faulty or damaged.

For non-food items, you have 14 days from receipt to request a return, provided the item is unused and in its original packaging.

3. Damaged or Faulty Items
If you receive a damaged or faulty item, please contact us within 48 hours of delivery.

To process your claim, please provide:
- Your order number
- Photos of the damaged item and packaging
- A clear description of the issue

We will arrange a replacement or full refund as soon as possible.

4. Incorrect Items
If you receive an item that is different from what you ordered:

1. Contact us within 48 hours of delivery
2. Provide your order number and a description of the issue
3. Include a photo of the item you received

We will arrange for the correct item to be sent to you or issue a full refund.

5. Pre-Order Meals
Pre-order meals are non-refundable once preparation has begun, unless there is a quality issue.

Cancellations must be made at least 48 hours before your scheduled delivery date to receive a full refund.

If your pre-order meal arrives damaged or has quality issues, please contact us within 2 hours of delivery with photos and a description.

For full details, please see our Pre-Order Meal Policy.

6. Change of Mind
We do not offer refunds for change of mind on food items, groceries, or prepared meals.

For non-food items, you may return unused items in their original packaging within 14 days of receipt. You will be responsible for return postage costs.

7. Refund Processing
Once your return or refund is approved:

- Refunds will be processed to your original payment method
- Please allow 5 to 7 working days for the refund to appear in your account
- You will receive a refund confirmation email

If you do not receive your refund within 7 working days, please contact us.

8. Return Postage
For faulty or incorrect items, we will cover the cost of return postage. We will provide you with a prepaid returns label.

For change of mind returns (non-food items only), you will be responsible for return postage costs. We recommend using a tracked delivery service.

9. Conditions for Returns
To be eligible for a return:

- Items must be unused and in their original packaging
- Items must be returned within 14 days of receipt
- Proof of purchase (order number) must be provided

We reserve the right to refuse returns that do not meet these conditions.

10. Sale Items
Sale items may be subject to different return conditions. Please check the product page or contact us for more information.

11. Delivery Charges
Delivery charges are non-refundable unless the return is due to our error (e.g., incorrect or faulty items).

If you receive a refund, the cost of delivery will be deducted from your refund unless the return was our responsibility.

12. Contact Us
For all refund and return requests, please contact us:

Email: info@barrelsandbasket.co.uk
Phone: +44 7359 136074
Address: Wolverhampton, United Kingdom

Please include your order number and a clear description of the issue.

13. Your Legal Rights
This policy does not affect your statutory rights under UK consumer law. You have the right to:

- Cancel your order within 14 days of receipt (for non-food items)
- Receive a refund for faulty or misdescribed goods
- Return goods that are not as described

If you are unsure about your rights, please contact us or seek independent advice.

Last updated: July 2026