Everything you need to know about ordering, delivery, pre-order meals, allergens, returns and shopping with Barrels & Basket.

Ordering & Products

What does Barrels & Basket sell?

We specialise in authentic Nigerian and African groceries, including dried fish and seafood, leaves and vegetables, spices and seasonings, traditional condiments, cooking essentials, food boxes and selected Nigerian meals available by pre-order.

What if an item is out of stock?

Availability can change depending on demand and supply. If an item is unavailable, please contact us to ask about restocking or a suitable alternative. We will not make a material substitution to a confirmed order without informing you.

Can I place a bulk or special order?

Yes. We may be able to accommodate larger grocery orders, family requirements, events and special requests. Please contact us before ordering so we can confirm availability, price and delivery arrangements.

Pre-Order Meals

What does “Pre-Order” mean?

Our prepared meals are freshly prepared against confirmed orders rather than held for immediate dispatch. Pre-order meals are clearly identified on the website.

How much notice is required for a pre-order meal?

Please allow a minimum of 24–48 hours. Larger or special orders may require more notice and remain subject to availability and confirmation.

Can I order a prepared meal for same-day delivery?

Prepared meals are generally not available for same-day delivery. If you have an urgent request, please contact us before ordering and we will confirm whether it can be accommodated.

Can I cancel a pre-order meal?

Please contact us as soon as possible. Because meals are prepared specifically for your order, cancellation may not be possible once ingredients have been committed or preparation has started. Please see our Pre-Order Meal Policy.

Allergens & Food Safety

Where can I find allergen information?

Relevant allergen information is provided on individual product or prepared-meal pages where applicable. Please also read our Allergen & Food Safety Notice. If you have an allergy or intolerance, contact us before ordering if you are unsure.

Can you guarantee that prepared meals are completely allergen-free?

No. Meals may be prepared in an environment where other allergens are handled, so we cannot guarantee complete freedom from cross-contamination unless specifically confirmed. Customers with serious allergies should contact us before ordering.

How should I store and reheat prepared meals?

Refrigerate prepared meals promptly at 5°C or below and follow the use-by information supplied with your order. Where reheating is required, reheat thoroughly until piping hot throughout and do not reheat more than once.

Delivery

Do you deliver across the UK?

We offer UK-wide delivery on eligible grocery products. Availability may depend on the product type, order size and destination. Fresh, chilled, frozen and prepared items may have additional delivery restrictions, which will be confirmed during ordering or checkout.

How much does delivery cost?

Delivery charges depend on the order, product type and destination and will be shown or confirmed during the ordering process. Any advertised free-delivery offer is subject to the conditions shown on the website.

Do you deliver prepared meals everywhere in the UK?

Not necessarily. Prepared meals and other temperature-sensitive products may have location or delivery restrictions. Please check the product information or contact us before ordering if you are unsure.

What if my order arrives damaged, incomplete or incorrect?

Contact us as soon as possible with your order number, details of the issue and clear photographs where relevant. For damaged, missing, incorrect or food-safety-related items, contacting us within 24 hours where reasonably possible helps us investigate quickly.

What happens if I miss my delivery?

Please provide accurate delivery details and ensure someone is available where attended delivery is required. Additional charges may apply if delivery fails because of incorrect information or customer unavailability. Different rules may apply to perishable or temperature-sensitive food.

Returns, Refunds & Payments

Can I return food products?

It depends on the product. Fresh, perishable, chilled, frozen, prepared, opened or hygiene-sensitive food products generally cannot be returned simply because you changed your mind. Your statutory rights remain unaffected where goods are faulty, damaged, unsafe, incorrectly supplied or not as described.

How are refunds handled?

Approved refunds are returned to the original payment method. The time taken to appear in your account may depend on your bank or payment provider. Please see our Refund & Return Policy for full details.

How can I pay?

Available payment methods are displayed securely at checkout. Never send full debit or credit card details to us by email or WhatsApp.

Food Boxes

What is included in a Barrels & Basket Food Box?

The contents, quantities and price of each Food Box are shown on its product page. Please review the contents carefully before ordering.

Can items in a Food Box be substituted?

Where substitutions are permitted, this will be stated on the product page. If an important item is unavailable and a substitution would materially change your order, we will aim to inform you first. Allergen considerations will be taken into account.

Contact & Customer Service

How can I contact Barrels & Basket?

Email us at info@barrelsandbasket.co.uk or call/message us on WhatsApp at +44 7359 136074. For an existing order, please include your order number.

What are your customer service hours?

Our customer service hours are Monday–Friday, 9:00am–4:00pm. You may send an email or WhatsApp message outside these hours and we will respond as soon as reasonably possible during operating hours.

How do I make a complaint?

Contact us with a clear description of the issue and your order number where applicable. Include photographs where relevant. Please see our Contact & Complaints Policy for further information.

Still Have a Question?

Email: info@barrelsandbasket.co.uk

Phone/WhatsApp: +44 7359 136074

We’ll be happy to help.