Pre-Order Meal Policy

1. What Are Pre-Order Meals
Pre-order meals are freshly prepared dishes that require advance notice. This includes items like soups, Isi Ewu, Nkwobi, and other ready-to-eat traditional meals.

These meals are prepared fresh to order and delivered chilled in insulated packaging.

2. General Pre-Order Notice
All prepared meals and delicacies are available on pre-order only. Please allow 24–48 hours' notice, depending on the item and order size.

Delivery or collection may be limited to selected locations and confirmed after order request.

Customers with allergies or dietary requirements should contact us before placing an order.

3. Recommended Product Page Wording
This item is prepared on pre-order only. Please allow 24–48 hours before delivery or collection. Delivery availability depends on location and order size.

Please keep refrigerated after delivery and consume within the stated use-by date. Reheat thoroughly until piping hot before serving. Do not reheat more than once.

This product may contain or come into contact with allergens including fish, crustaceans, nuts, peanuts, gluten, milk, soy, celery, mustard or sesame, depending on the recipe. Please contact us before ordering if you have any allergy or dietary concern.

4. How Pre-Order Works

Step 1: Browse our selection of pre-order meals
Step 2: Choose your preferred delivery date (subject to availability)
Step 3: Complete your order and payment
Step 4: We prepare your meal fresh on the day of delivery
Step 5: Your meal is delivered chilled to your doorstep

5. Notice Period
Minimum 48 hours notice is required for all pre-order meals.

Orders placed with less than 48 hours notice may not be fulfilled.

We recommend ordering early to secure your preferred delivery date.

6. Delivery Days
Pre-order meals are delivered on specific days.

Available delivery days: Wednesdays and Saturdays (subject to change)

Specific delivery windows will be provided via email.

7. Preparation Time
Meals are prepared on the day of dispatch.

Preparation takes approximately 4 to 6 hours from start to finish.

We will notify you when your meal is being prepared.

8. Delivery
- Delivered chilled in insulated packaging
- Signature may be required on delivery
- Must be refrigerated immediately on arrival
- Available delivery days: Wednesdays and Saturdays

9. Storage Instructions
- Refrigerate immediately on arrival
- Keep at 0 to 4 degrees Celsius
- Do not freeze unless specified otherwise
- Follow use-by date on packaging

10. Shelf Life / Use-By
Shelf life is 3 days from the date of preparation.

Use-by date is clearly marked on the packaging.

Do not consume after the use-by date.

11. Allergen Information
Allergen information is provided on each product page.

Meals are prepared in kitchens that handle multiple allergens.

Please check allergen information before ordering.

If you have severe allergies, please contact us before ordering.

12. Cancellations
- Cancel at least 48 hours before delivery for a full refund
- Cancellations within 48 hours may be subject to a 50% charge
- No refunds for cancellations on the day of delivery
- Cancellations must be made via email to info@barrelsandbasket.co.uk

13. Quality Issues
If you have any quality concerns with your pre-order meal:

1. Take photos of the issue
2. Contact us within 2 hours of delivery
3. Provide your order number and a description

We will arrange a replacement or refund as soon as possible.

14. Non-Refundable Items
Pre-order meals are non-refundable once preparation has begun, unless there is a quality issue.

Please ensure you are available to receive your delivery on the selected date.

15. Contact Us
For pre-order meal enquiries:

Email: info@barrelsandbasket.co.uk
Phone: +44 7359 136074
Address: Wolverhampton, United Kingdom

Please include "PRE-ORDER" in the subject line when emailing.

Last updated: July 2026