Delivery Policy

1. UK Delivery
Barrels & Basket offers UK delivery subject to product type, order size and location. Delivery times and charges may vary depending on whether the item is a dry grocery product, chilled/frozen item, or prepared meal.

Prepared meals and fresh items may only be available in selected locations and may require pre-order confirmation before delivery.

Currently, we only deliver to addresses within the UK. We do not offer international delivery at this time.

2. Delivery Charges
Delivery charges are calculated at checkout based on your order value and delivery location.

- Orders under £50: £4.99 delivery
- Orders £50 to £100: £2.99 delivery
- Orders over £100: FREE delivery

Please note that delivery charges may vary for remote or hard-to-reach areas. Any additional charges will be clearly shown at checkout.

3. Delivery Timelines
Delivery times are estimates and not guarantees. We work with trusted courier partners to ensure your order arrives as quickly as possible.

- Standard Delivery: 3 to 5 working days
- Express Delivery: 1 to 2 working days (additional charges apply)
- Pre-Order Meals: Delivered on specific days (see product page for details)

Orders are processed and dispatched Monday to Friday, excluding public holidays.

4. Pre-Order Meal Delivery
Pre-order meals are freshly prepared and delivered on specific days.

- Prepared to order
- 48 hours notice required
- Delivered chilled in insulated packaging
- Available delivery days: Wednesdays and Saturdays (subject to change)
- Must be refrigerated immediately on arrival

For full details, please see our Pre-Order Meal Policy.

5. Chilled and Frozen Delivery Note
Chilled and frozen items are packaged carefully to maintain temperature during transit.

Please ensure you are available to receive your delivery so that chilled and frozen items can be refrigerated or frozen promptly.

6. Tracking Your Order
Once your order is dispatched, you will receive a shipping confirmation email with a tracking number.

You can track your order using the tracking link provided in the email.

If you do not receive a tracking number within 3 working days of placing your order, please contact us.

7. Delivery Instructions
You can add delivery instructions at checkout (e.g., leave with neighbour, safe place, gate code).

Please ensure delivery instructions are clear and accurate. We are not responsible for failed deliveries due to incorrect or unclear instructions.

8. Missed Delivery
If no one is available to receive your parcel:

- The courier will leave a card with instructions
- Attempts will be made to redeliver (usually 1 to 2 more attempts)
- You may need to collect your parcel from the courier's local depot
- A proof of identity may be required for collection

For pre-order meals, failed deliveries cannot be redelivered due to the perishable nature of the items. Please contact us immediately if you miss a delivery.

9. Damaged or Incorrect Items
If you receive a damaged or incorrect item:

1. Take photos of the item and packaging
2. Contact us within 48 hours of delivery
3. Provide your order number and a description of the issue

We will arrange a replacement or refund as soon as possible.

10. Seasonal and Peak Period Delays
During busy periods (Christmas, Black Friday, holidays, etc.), delivery times may be longer than usual.

Please allow extra time for delivery during these periods. We will communicate any significant delays via email or our website.

11. Contact Us
If you have any questions about our Delivery Policy or need assistance with your order, please contact us:

Email: info@barrelsandbasket.co.uk
Phone: +44 7359 136074
Address: Wolverhampton, United Kingdom

Last updated: July 2026