Privacy Policy

1. Who We Are
Barrels and Basket is a UK-based grocery and food delivery service. We are committed to protecting your privacy and handling your personal data with care.

Our contact details:
Email: info@barrelsandbasket.co.uk
Phone: +44 7359 136074
Address: Wolverhampton, United Kingdom

2. What Information We Collect
We collect the following types of information:

- Name and contact details (email address, phone number, delivery address)
- Payment information (processed securely by our payment providers)
- Order history and purchase preferences
- Email marketing preferences (opt-in or opt-out)
- Website usage data (via cookies)
- Delivery instructions and special requests

3. How We Use Your Information
We use your information for the following purposes:

- To process and deliver your orders
- To communicate with you about your orders (order confirmations, delivery updates)
- To send you marketing communications (only if you opt in)
- To improve our website and services
- To comply with legal obligations (e.g., tax and accounting requirements)
- To handle customer service requests and complaints

4. Legal Basis for Processing
Under UK GDPR, we rely on the following legal bases:

- Contract: To fulfil your orders and provide our services to you
- Legitimate Interest: To improve our services and send you relevant offers
- Consent: To send you marketing emails (you can withdraw at any time)
- Legal Obligation: To comply with tax and accounting laws

5. How We Share Your Information
We do not sell your personal data to third parties. We share your data only with:

- Delivery partners (for order fulfilment)
- Payment processors (for secure transactions)
- Email marketing platforms (to send you emails, if you opt in)
- Legal authorities (if required by law)
- IT service providers (for website hosting and maintenance)

6. Data Security
We take data security seriously. We implement the following measures:

- SSL encryption for all transactions
- Secure payment gateways (no payment data stored on our servers)
- Regular security updates and monitoring
- Limited staff access to customer data
- Secure password policies

7. How Long We Keep Your Data
We retain your personal data only for as long as necessary:

- Order data: Retained for 6 years (for tax and accounting purposes)
- Marketing data: Retained until you unsubscribe
- Customer service data: Retained for 3 years after your last interaction

After this period, your data will be securely deleted or anonymised.

8. Your Rights
Under UK GDPR, you have the following rights:

- Right to Access: Request a copy of the data we hold about you
- Right to Rectification: Ask us to correct inaccurate data
- Right to Erasure: Request deletion of your data (subject to legal obligations)
- Right to Restrict Processing: Ask us to limit how we use your data
- Right to Data Portability: Request your data in a machine-readable format
- Right to Object: Object to marketing communications
- Right to Withdraw Consent: Unsubscribe from marketing emails at any time

9. Cookies
We use cookies to enhance your browsing experience. For more details, please see our Cookie Policy.

10. Children's Privacy
Our website is not intended for children under 18. We do not knowingly collect data from minors. If you believe we have collected data from a minor, please contact us immediately.

11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes via email or a notice on our website.

This policy was last updated on July 2026.

12. Contact Us
If you have any questions, concerns, or requests regarding your personal data, please contact us:

Email: info@barrelsandbasket.co.uk
Phone: +44 7359 136074
Address: Wolverhampton, United Kingdom

Last updated: July 2026